Support

We aim to reply within 1 business day. Time zone: KST (UTC+9).

The fastest way to reach us:

ad1zhxjf20@gmail.com

Please include your device model, OS version, and ZenJournal version (Settings → About).

Common topics

Subscription & refunds

Subscriptions are billed by Apple or Google — refund requests must go through them. See Terms §4.

Backup & restore

Premium users can back up to Google Drive or iCloud (E2E-encrypted). Settings → Backup → Restore on a new device using the same cloud account.

AI Reflection limits

Free: 3 reflections / month. Premium: unlimited. The 7-day context window means the AI reads your last week — write more for richer reflection.

Forgot encryption key

The encryption key is stored in your iOS Keychain or Android Keystore. If you wipe your device without a backup, entries cannot be recovered. Always enable backup before factory reset.

Export your data

Settings → Export. Choose TXT, JSON, CSV (free) or PDF (Premium). Files are saved to your device's Files app.

Privacy & data deletion

Email us with the subject "Privacy Request — Deletion" to request server-side data deletion (analytics, support history). Local entries are deleted by uninstalling the app.

Bug reports & feature requests

We read every email. Tell us what you wanted to do, what you saw instead, and which screen you were on. Screenshots help.

Roadmap

We post upcoming features and changelogs at @zenjournalapp on X (we'll add this once the handle is registered).

Crisis resources

ZenJournal is a journaling tool, not a substitute for professional care. If you are in crisis: